The growth of technology directly results in the increase of information and systems available in business. Several years ago, the typewriter was the standard piece of equipment on the office desk. in the past, the microcomputer, electronic mail, electronic notebook, or voice mail are unheard of and the conference call was the most sophisticated method of communicating simultaneously with different individuals without traveling to a common location. Today technological innovations have made possible video conferencing, audio conferencing and computer conferencing.
2. GLOBALIZATION
More and more businesses in the country are going multinational in operation. This means that many businesses operate both within the Philippines and in countries outside the Philippines. Resources available in other are tapped so that as goods and services are produced, the world becomes the marketplace. Conversely, an increasing number of foreign investors from the United Kingdom, Japan, United States, and others are putting up various businesses in many parts of the Philippines. These developments create a need to understand people of different cultures and backgrounds and be able to communicate with them effectively. This development also exerts pressures for rigid training and education of the work force to enable down to be globally competitive in terms of skills and competency.
TQM or total quality management is an approach to organizational improvement referring to vigorous emphasis on the quality of goods and services produce. This concept demands that the office professional understand the importance of satisfying and the needs of the client or customer. Likewise, he or she must realize that extremely high standards of performance are essential.
4. COMPRESSED WORK WEEK, FLEXTIME, AND JOB SHARING
Most offices adhere to the traditional five-day work week and 8 a.m. to 5 p.m. office hours. The practice is changing to accommodate changing family structures and needs. One alternative is the four-day week schedule where employees compress their weekly forty hours int four days of ten hours each.
With flextime, working hours are staggered. All employees do not to report to work ate the same time nor leave work at the same time. For example, one employee start work at 7:30 a.m. and work until 4:30 p.m. This arrangement relieves traffic congestion at peak hours and allows employees needed flexibility in their schedule.
Job sharing is another alternative. Two part-time employees perform a job that otherwise one full-time employee would hold. This would be suitable for those who prefer to reduce the length of their work day.
There is a noticeable trend among business organizations to reduce the number of employees to a select core group who receive and enjoy regular company benefits. For company projects, outsourcing is practice by hiring project employees on a temporary basis. This arrangement does not imply that career opportunities for today's office professions are becoming limited. Rather, it presents new challenges for the individual to demonstrate excellent skills and attitudes to merit and established place in the office.
6. FLEXIPLACE
Flexplace applies to any number of arrangements where the employee works off-site, either at home or in a satellite office. This is commonly known as telecommuting. also known as "virtual office", communication with the main office is made via computers, telephone lines, and modems or other technological equipment such as fax, fax machines, or mobile telephones. This allows the office professional more flexibility with work schedules. There is no lost time in traveling to and from work. at the same time, telecommuting permits the office professional to provide home care to children and still perform office responsibilities. This arrangement naturally requires the ability to set priorities and to perform duties with minimum direction from a supervisor.
Reference:
The Administrative Professionals in the Global Office, Lilia A. Alegre, Milagrina A. Gomez, Concepcion B. Mapa, & Zaida R. Lopez
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