THE OFFICE PROFESSIONAL:  BUSINESS KNOWLEDGE AND SKILLS

Office Professionals perform a great variety of tasks.  This depends on the size and structure of the office and the nature of activities.  Research indicates that employees are keen on taking professionals with well developed business skills, the ability to use computer technology to complete assignments and display desirable personal and professional qualities.

The following is a summary of desirable skills and knowledge necessary for performing office tasks:

• Keyboarding (typing)
• English language usage- spelling, grammar, punctuation
• Computer operations
• Mathematics/basics accounting operations
• Office machine operations-copiers, tax, calculators, etc.
• Telephone usage
• Mail management
• Information (records) management - hard copy and computer
• Greeting visitors, scheduling making travel arrangements, meeting with management, written material preparation- letters, memos, reports
• Customers/client service
• Employee supervision